Privacy Policy

1. Who We Are

Peace Emergency is operated by Urbix Group Pty Ltd (ABN 34 692 442 658) at 2 Bridget Street, Nirimba QLD 4551, Australia. We sell Brazilian hammocks through peaceemergency.com.

2. Information We Collect

We may collect the following types of information:

• Contact information: name and email address when you subscribe to our newsletter or contact us.
• Order information: name, email, telephone number, delivery address and purchased items when you place an order. Payment details are collected by Stripe on its secure checkout page; the store does not collect your full card number in its own forms.
• Usage data: pages visited, time spent on site, referring URLs, and device information collected automatically via analytics tools.
• Cookies: we use cookies and similar technologies for analytics and to improve your experience.

3. How We Use Your Information

• To provide and improve our website and content.
• To send promotional messages only when you opt in. If you request a reminder in your shopping bag and leave checkout incomplete, we may send a cart reminder. You can stop these reminders using the unsubscribe link in the email. We retain your preference and delivery records to honour it.
• To understand how visitors use our site via analytics (Google Analytics).
• To respond to enquiries and provide customer support.
• To process payments, fulfil orders, arrange delivery and handle returns.
• To prevent checkout abuse, we use a pseudonymous key derived from your connection address to limit simultaneous reservations. We do not store your raw address in the inventory records. Completed checkout request data and this key are normally cleared within eight days after checkout closes.

4. Affiliate Disclosure

Some Journal articles may contain affiliate links to other retailers. Where a link is identified as an affiliate link, a purchase through it may earn us a commission at no additional cost to you. A purchase from another retailer is subject to that retailer’s own checkout and privacy policy.

5. Third-Party Services

We use the following third-party services:

• Google Analytics: for website usage statistics.
• Stripe: for secure payment processing. Stripe receives the payment and checkout information you enter.
• Hosting, database and email providers: to operate the store, store necessary records and deliver enquiries and order messages. Delivery providers receive the information needed to deliver your order.

These services may collect data according to their own privacy policies.

6. Data Sharing

We do not sell or rent your personal information. We share information needed to process payments, provide customer support and deliver orders with the relevant service providers. Some providers may process information outside Australia, including in the United States. Their processing is subject to their own privacy policies. We retain information needed for orders, customer service and applicable record-keeping obligations.

7. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You can contact us to request access to or correction of information we hold about you, ask about deletion, or raise a privacy complaint. We may need to verify your identity before responding. Some records must be retained to meet applicable legal obligations. Contact us using the details below; if you are dissatisfied with our response, you can seek guidance from the Office of the Australian Information Commissioner.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy, contact us at: janamaia@gmail.com